Frequently Asked Questions
doctor using Cox Prosight on laptop
Frequently Answered Questions
Here is a list of the most commonly asked questions. If you don't find the information you need here, please contact us.
What are real-time location solutions/services (RTLS)?
What are real-time location solutions/services (RTLS)?

Real-time location solutions (RTLS) provide visibility into the location of assets and people by tracking their location in real time using devices known as tags. These tags are attached to equipment or worn by people and provide constant updates through a distributed network to help pinpoint the location of assets and/or people throughout a facility. Within the healthcare industry, RTLS can track medical equipment, staff, patients and monitor sensitive environments within a hospital setting.

How can RTLS benefit a hospital?
How can RTLS benefit a hospital?

Hospitals continue to face challenges around lowering operating margins, reducing staff turnover, increasing staff safety, and stopping patients from leaving without treatment. RTLS provides hospitals visibility into key assets, including equipment, staff and patients, and enables them to better manage their equipment, provide timely response to staff duress or safety issues, and improve the overall workflows and experiences of patients and staff.

By helping hospitals understand and optimize usage of current equipment, RTLS can have a meaningful impact on hospital revenue by helping save valuable capital expense (CAPEX) and operating expense (OPEX) money invested each year in purchasing additional equipment. The solution can also help reduce cost of non-compliance by automating key workflows when monitoring environments or hand hygiene. Additionally, it can impact the patient experience and influence the provider they choose in the future which may impact overall hospital revenues.

What are common challenges RTLS can address in a hospital?
What are common challenges RTLS can address in a hospital?

RTLS can address multiple challenges for a hospital.

  • Asset Tracking - RTLS can help reduce the time staff spends searching for equipment, reduce loss of equipment and provide key insights on usage of equipment helping manage inventory and re-orders.
  • Staff Safety - RTLS can help provide a reliable solution dispatchers can use to pinpoint the location of staff members under duress and get help to them in a timely manner.
  • Patient Experience - Hospitals are constantly under construction, putting onus on the patient to navigate the change without any help. A RTLS digital front door solution can improve the overall patient experience and put navigation help in the palm of their hands.
What is Cox Prosight?
What is Cox Prosight?

Cox Prosight is an extensible, secure, IoT solution from Cox Communications that tracks and monitors assets, environments, and people to help improve operational efficiency, staff safety, and clinical flows, all while engaging patients inside and outside of the hospital footprint.We provide a complete end-to-end RTLS solution including hardware (tags, network, receivers), software (applications, engines, alerting), services (installation, maintenance) and integrations (API’s) necessary to provide real time visibility across a hospital environment.

Is Cox Prosight a good fit for my hospital?
Is Cox Prosight a good fit for my hospital?

Every hospital faces similar challenges with regards to assets, staff, patients, and environments. Cox Prosight can help hospitals of any size transform and modernize their operations to provide the highest-level of operational insight.

How is Cox Prosight different from traditional RTLS platforms?
How is Cox Prosight different from traditional RTLS platforms?
  • Prosight is an end-to-end solution including hardware, software, services, and integrations helping streamline the deployment of the solution.
  • Our IoT platform addresses various challenges/problems hospitals face and eliminates the need for multiple siloed solutions.
  • Meets and exceeds the most stringent security standards for healthcare and is backed by the Cox security center of excellence.
  • Leverages BLE based location technology and a modern cloud-based architecture significantly reducing the upfront and ongoing costs which enables a better return-on-investment (ROI) for hospitals and the scalability needed.
  • Provides APIs required to integrate multiple Healthcare IT solutions like EMR’s, CMMS and HR management systems.
What is the difference between RFID and BLE in RTLS?
What is the difference between RFID and BLE in RTLS?

Radio Frequency Identification (RFID) is a terminology used for the traditional passive or active technologies for tracking and monitoring equipment. Bluetooth low energy (BLE) is the latest technology, commonly found in modern mobile devices. 

BLE provides significant advantages over RFID in terms of increased battery life of tags, no ongoing maintenance costs, significantly reduced infrastructure costs and ease of installation. BLE offers a better total cost of ownership while providing significant improvements in location accuracy and real time visibility needed for the modern smart hospital.

What are the benefits of using Cox Prosight?
What are the benefits of using Cox Prosight?

Using Cox Prosight has the potential to provide various benefits to your hospital, including:

  • Asset Tracking - Improve staff efficiency, increase asset utilization, order smarter and right size inventory, streamline equipment workflow, eliminate stockouts, manage PAR levels and reduce equipment shrinkage.
  • Staff Safety and Duress - Promote employee safety and morale, improve hospital reputation and support patient safety.
  • Environmental Monitoring - Streamline reporting to meet compliance, increase staff efficiency, automate daily monitoring, quickly address refrigeration issues, and boost staff communication.
  • Digital Front Door/Wayfinding – Improve patient and visitor experience, improve staff experience and efficiency, and improve the bottom line.
What are the common use cases for Cox Prosight? Who can use Prosight?
What are the common use cases for Cox Prosight? Who can use Prosight?
  • Asset Tracking - Used by clinical and biomedical engineers and nursing staff to find equipment and manage equipment workflows.
  • Staff Safety and Duress - Used by security staff to provide timely response to duress alerts from hospital caregivers.
  • Environmental Monitoring - Used by pharmacy staff to monitor and automate reporting of temperature, humidity, and other environmental factors critical to reduce spoilage of vaccines etc.
  • Digital Front Door/Wayfinding – Used by patients to navigate the hospital and get valuable information and tools to improve their healthcare experience.
  • Patient Tracking and Workflow – Used by various departments across the hospital like the Emergency Department to improve wait times and staffing capacity to better serve patients.
  • Nurse Call Automation - Used by hospital caregivers to automate nurse call requests from patients and provide timely care when needed.
How can I get in contact with you?
How can I get in contact with you?

Please fill out the quick form on our contact us page and someone from our team will be in touch with you shortly! If you are looking for more information, visit our news and blog and resources pages for the latest in RTLS. Finally, feel free to connect with us on LinkedIn and Twitter. We look forward to talking to you soon!